SOP Number: Front Office SOP – 51 Department: Concierge / Bell Desk Date Issued: 14-Aug-2018 Time to Train: 30 Minutes Purpose of this SOP: The first impression that the guest gets from the hotel will last and the hotel needs to make sure that a guest who stays for the first time in the hotel will get all relevant information in an effective way while he is escorted to his room. Kurukshetra is an Autonomous Institute jointly sponsored by Ministry of Tourism, Government of India and Department of Tourism, Government of Haryana. This section is headed by a bell captain, who leads a team of bell boy (also called bell hopes) and page boys. ᴥ Back Office – This section supports the front office services including that crucial first contact for many guests, the telephonist. 2. All Notes Of IHM Hamirpur, Himachal Pradesh MORE YOU READ MORE YOU LEARN ... automatic check-out,free parking, concierge services, and multilingual staff) in addition to an array of personal bathroom items offered by most hotels and motels. The functions of the front office are to: • Sell guestrooms, register guests, and assign guestrooms. 102 Part i Introducing hospitality and Lodging This chapter examines the function of a hotel and the many departments Bell Desk: The bell desk is located very close to the main entrance of the hotel. They handle the guest luggage from the guest vehicle to the lobby and to guest room Guest Customer of the hotel business being served. The Institute of Hotel Management, Catering Technology & Applied Nutrition, Jyotisar, Distt. Bell desk: It is a section that is solely responsible for carrying the luggage of guest from lobby area to guest room during check in and guest room to lobby area during check out. Concierge Information desk that assists guests for transportation, booking of events outside the hotel. The front office department is the most visible department in a hotel. BHMCT 1ST YEAR, BHMCT 2ND YEAR, BHMCT … This platform is created for the Hospitality and Hotel Management students where we are going to provide the Hotel Management Notes (core Subject Notes :- FOOD PRODUCTION, FOOD & BEVERAGE SERVICE, HOUSEKEEPING AND FRONT OFFICE), Sample Question Papers, Research Papers, Project Reports, HM Jobs and HM Training of the students. 2 years ago Dhme Sh. • List the complexities and challenges of the concierge, housekeeping, and security/loss prevention departments. The notes provided for on this website represent the views of the individual authors of different books and notes and not ours. the concierge. • Maintain accurate roomstatus information and … Note; Things to remember; Front Office, Its Functions and Co ordinations with Various Departments Front office. 1. In no way we assume the authorship of the materials provided on this website. Doorpersons – They assist guests upon entering the hotel premises. Notes Full Name. We do not assume any responsibility for the content of the posted material. Concierge – Ser es as the guests’ liaiso on both hotel and non-hotel services. Rishabh Vashisht, Student at IHM Pusa New Delhi. This is … The material is intended for educational and personal purposes only. For example the concierge handles their mail, and pass any special request from guest to the front desk or other hotel staffs, … Beside this bell desk it’s also responsible for Newspaper handling, paging, incorting guest etc. The concierge department is assigned to help the guest during their staying in the hotel and assists them to resolve any sort of problem. The focal point of activity within the front office is the reception desk. IP-PBX Internet Protocol Private Branch Exchange, where internet Comment goes here. 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