I got frustrated that it didn’t state this on their website or on my cart while purchasing the item (every other online merchant happens to highlight BACKORDER/PREORDER in RED w... hen purchasing an item). Shop the latest brands online today. Delivery was quick. I've been a customer for years, always great service and fast delivery. I bought the Skinceuticals one and it came orange in colour. Hi. I watched the tutorials, used the products, tried the process twice and NOTHING! Our email response time can take a few business days however if you leave a voicemail when you call us we will always get back to you asap. The goods are based in Australia so you do not have to wait long for your items, especially as they offer FREE Express Delivery for orders over $50. I was given a 15 digit ‘Promo Code’ which was deemed invalid every time I tried to use it. I've ordered from so many places and have had to wait an egregious amount of time. December is a very busy time for us so we do have slightly longer wait times through our usual channels but for the most urgent repsonse, we recommend calling us and leaving a voicemail if you're unable to get through, our Phone team will get back to you asap! I would like to have the option/freedom to choose Australia Post even if it is more slow because I have ethics, wish to support public services like AusPost which are essential for small and rural businesses, push for a world where people who do essential and dangerous work are fairly protected instead of shoved aside. That’s how you do business!Will continue to be a loyal customer ❤️. I've tried to save a few bucks buying on this store, but it doesn't worth the problems and headaches dealing with their customer service. I also got my free samples and a little treat! I’m definitely going to be shopping here a few times. 11,426 reviews for Adore Beauty, rated 2.17 stars. Very bad customer service, never reply to email. They've got a great collection of products and brands. as they don't protect the workers who are doing all of the main hauling and their solution to a customer complaint is to fire the worker and not often them any redundancy payment or warning (1,2). I just wanted to congratulate Adore Beauty for their excellent speedy delivery. Great price, neatly packed! Highly recommend! Adore Organic Innovation is considered one of the best companies out there because of their high-end products that actually work. These Adore Beauty reviews provide insight, opinions, instructions and more on all the best products to ease your shopping experience. BE WARNED! The things I want from AdoreBeauty are fundamental changes to how the company operates and who they choose to partner with. It doesn’t matter where you live – with us, you’ll have access to over 200+ cosmetics brands and more than 11,000 beauty care products. Had to call Toll myself only for them to tell me they couldn't make any further changes, that it was too late because they hadn't received a call. And love the Tim Tam. I am always happy with the service i get from Adore Beauty, even though i always purchase the same Skinceuticals product but it always arrives very well packed and very quick postage. Adore Beauty is Australia’s first cosmetics retailer to sell exclusively online. Share your voice on ResellerRatings.com There are 1 customers that Adore Beauty, rating them as excellent. I personally do not wish to support gig economy companies e.g. Hey there, we're so sorry to hear you were having some trouble with one of your orders! For Adore Beauty, we list currently valid 59 promotions, including 21 coupons and 38 deals. The only thing I find a little bit of bother is they ship it with non Australia Post, so if you have any Parcel Collect address, there will be some complication. Further details in the disclaimer. Amazing is all I can say. A 3 week delivery time does sound like a significant delay though, so we can absolutely look into this for you if you follow either of the avenues above :). Australia New Zealand If you email during business hours their replies are so courteous and prompt. Three weeks already and I haven't got my products yet.Good thing: NothingDON'T BUY HERE FROM NEW ZEALAND. Like the last couple of bad reviews, I'm also waiting on an order placed a week ago with no invoice, dispatch notice or delivery details - but they were happy to take my money (and not a small amount either). Every other business should take note and see how efficient and friendly they are. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Ltd. All Rights Reserved. Never ordering from here again. Not sure which product to choose for Hyperpigentation. I ordered products from Adore Beauty on 28 th November. See what employees say about what it's like to work at Adore Beauty. Any suggestions? Agree with other posts on this site. Questionable if these products are authentic. Love the product I have bought many times now and will continue to purchase it from Adore Beauty. If you place and order before 1 it will be dispatched the same day and generally I receive the delivery the day after I order. Emailed them twice and tried calling three more times with no reply. Order was express shipped via TOLL to the incorrect address. I have made a number of purchases from Adorebeauty.com.au and every time I get excited to receive my package. fresh stock with GWP and super quick delivery, Great products, super quick delivery, fantastic company, No way to contact them!! I won't be purchasing from AdoreBeauty again when something as simple as assisting customers on live chat is made so difficult and time consuming. I will definitely be buying from them again. But apart from that, they are amazing! They arrived super fast in recyclable cardboard packaging with a free tim tam. Check out their promotions page for all the offers. Adore Beauty Business Hours. We would be happy to look further into this for you if you're able to provide your email address or order number? I always order my skincare and makeup from Adore for the simple fact that I always get a Tim Tam and delivery is always fast. All the top brands are available along with numerous reviews and they have real-time staff to advise you on product use etc. Write a review on ProductReview.com.au! Any mistakes made were quickly fixed and i'm very happy with the overall first-time buying experience. The customer service is one of the worst I've experimented lately due to many reasons:- The shipping might take 3-4 times longer than the time indicated on their website, and their products are not physically located in New Zealand- Their customer service is terrible. There are tons of Adore cosmetics reviews online that you can check too. Write a review. I'm amazed by this service! I love adore beauty and I spend a LOT of money through them but I had to say how DISAPPOINTED I am with their samples, I have just spend over $600 and I got one sample and a tim tamA lot of companies offer great incentives to purchase with them but adore beauty has really dropped its game. The gift vouchers are limited to $200, I wanted to purchase one for $300. I asked for the ETA. The perfect way to spend a lovely afternoon! They have great customer service, fantastic deals and freebies, an excellent range of products, and $1 for every review you leave! Ordered a lipstick on a Sunday and it arrived the followings Wednesday. I will contact them tmr and will ask them to cancle (it will tak ages again and not sure will that be possible), im done. FOR SHAME!!!! Their customer service is always impeccable and they make the shopping experience so easy and fun. We were experiencing some delays with our couriers at this time which may explain the delay in your order arriving to you. Manually entered in my delivery address at checkout along with the rest of my contact details. THANKYOU and thanks for the timtam haha nice touch. They take a long time to reply back and also they are not able to fix the problems or provide guidance. ... Adore Beauty Australia; Shop with Confidence - Hassle-free 90 day returns. Keep up with your podcast too! I order a Mac powder foundation that I have been buying from Myers for years and the one I received from here had different writing on the bottom and was also a different shade even though it states the same shade. I said goodbye to Strawberry Net years ago and said hello to, and embraced Adore Beauty. Plus they reward their customers regularly. Tried to call them immediately to cancel (no one was available and they suggested opening a live chat window)Finally locate the Live Chat on their site which was almost impossible to find, only to discover it was a DEAD LINK. ProductReview.com.au has affiliate partnerships. Adore Beauty has 10-20% selected brands for Click frenzy. Very happy with how fast delivery was (even in covid/christmas times), and happy about the little touch of a small chocolate bar added into the box. What's more, I was left without a response from customer care for 10-20 mins at a time. However, my main gripe is about how my package was delivered: via the gig economy company, Go People. The Scent Room orders come with a sample vial of the same fragrance. Absolutely loved it! Last thing you need is an Adore Beauty … DATA-LED Working at a cosmetics counter during her university holidays, Morris had … Otherwise, able to get in contact with us in a few different ways. Your trust is our top concern. Well done team. :), Hi PJ, thanks for taking the time to leave us some feedback! The goods are based in Australia so you do not have to wait long for your items, especially as they offer FREE Express Delivery for orders over $50. If your package still hasn't arrived to you, please provide us with your order number and we would be happy to look further into this for you :), Hey Louise, we're so sorry to hear you didn't have the best experience on our site! They then surprised me by refunding me prior to me even sending the product back (they said because of the current postal delays with COVID they didn’t want my refund to be held up). Won’t be ordering from this supplier again, much more reliable suppliers online! Adore Organic Innovation – Products from the Top Rated Beauty Company. Still haven’t received my items, no response to my email. The courier service is very strange, my partner bought stuff recently but no invoice, zero ways to call or communicate. Adore Beauty is the most reliable, flexible and enjoyable place to purchase beauty products! I tried emailing, calling, online chat, it takes very long like for them to reply and they provided me the tracking of the 1st order when I have made it clear that I am asking the tracking for the 2nd order (give them the order number and all)... its just very tiring now I have to wait again and till tmr to explain AGAIN. Something odd is going on with this company. Recently made my first order. Companies can't alter or remove reviews from ProductReview.com.au. Our Live Chat is available between 9am-10pm Sunday-Friday and 9am-4pm Saturday and with a wait time of 3 hours it sounds like you may have been trying to contact us outside of those hours, we're so sorry about that. Haven’t tried the items that I purchased (Blonde trio by Eleven) yet, but they smell amazing and looking forward to it. Hi Nikolai, we're so sorry to hear you didn't have the best experience with us! While many other brands of hair dye at this price range turn out to be dangerous for your hair, the Adore product is totally opposite. Even some sample treats thrown in :). I ordered yesterday morning and my shipment came today!! Accidentally ordered something (order #1103713489). I thought I’d settle for 3 X $100 but was unable to buy them. Adore Beauty is a beauty democracy! Customer service then hilariously tried to gaslight me about how it hasn't oxidised (even though I have bought this multiple times from dermatologists and the geniuses who do customer service have no idea about this product). The company is based in Melbourne, Australia in the suburb of Northcote. They use organic plant stem cells in order to develop their products. Hi Patricia, thanks so much for the feedback. And the first order was shipped by a very bad company. It sounds like there must have been a bit of a technical error involved, we'd be happy to look further into this and get it all sorted for you. I ordered Wednesday thinking a week and it arrived in a day and a half. Happy with entire process and product was in expected perfect condition in its manufactured packaging. You've scored a loyal customer. I did have to pay small postage but worth it for a product I wasn’t going to use. They let me get a refund for change of mind and the return postage was sorted out through them so I could just print a label and stick on the box. Discover amazing user & professional reviews for Showpony at Adore Beauty. Live, Customer Service is the cherry on top for me with this Company. Our warehouse team are super quick with packing and shipping orders so it can be a bit tricky to catch one before it leaves us. Recent reviews on Clearance Sale products Coco & Eve Coco & Eve The Mini Hair Kit $53.00 $37.10 I got it for the shower cap 2 days ago. Some of these are high end brands that aren't discounted that often. Regards Shelley. Adore Beauty clearly cares about their customers. I have never had to wait more than 2 days for my order and I am not in the same state as the warehouse.I have never had any issue in the last 3 or 4 years that I have ordered with them. It shouldn’t be that hard to understand when customer is asking for a tracking number of an order and they still couldnt get it right. Like Mecca and Sephora, Adore Beauty is brand agnostic, rather than beholden to leading cosmetics companies, and sells 13,000 products across more than 200 … Received product, next day via the evening delivery. The Sapphire and the Perfecto Gold Plus have done wonders to my skin! Brilliant company to deal with. I was satisfied with the purchasing of products.However the amount of daily emails became too much and after requesting at least four times to unsubscribe the barrage of advertising has not stopped.Unfortunately this experience means I will never buy from you again.You need to respect the wishes of your customers. 20% off SkinCeuticals - Adore Beauty is the exclusive retailer in … 14 I then realised I had stupidly bought something I already owned. Credit card immediately debited however no confirmation email and two weeks later still no goods. Visit a 3rd party review forum to find out why this retailer is rated as high as they are. Overall, would recommend and will be ordering again. © 2021 ProductReview.com.au Pty. I'm always wary buying online but I cannot believe how efficient this company is. They sold me a $179 dollar Babyliss Cascade Hot Roller set that literally does not create any curl! Adore beauty products delivery and customer service 2nd to none. Enjoy FREE EXPRESS Shipping & Afterpay on our curated collection of 200+ beauty brands including Dermalogica, The Ordinary, Estée Lauder & Kérastase. ‍♀️ We give you the facts, you decide how you want to do beauty. I LOVE Adore Beauty!! Worse website I’ve ever used!! Live Chat is always located in the bottom left-hand corner of our site and is available between 9am-10pm Sunday-Friday and 9am-4pm Satuday. © 2021 Trustpilot A/S. Adore hair dye got me at being super affordable for anyone. Adore Beauty, Aberdeen. Not only that, they were a day late posting it, even though it was on express postage. Was told that item was on back order. 48 Adore Cosmetics Reviews and Complaints @ Pissed Consumer Adore gets 5 starts from me just based… Adore gets 5 starts from me just based on the fact that I had numerous sleepless nights but their night cream and instant beauty syringe saved my … Adore Beauty (Beauty Product Retailer): 4.6 out of 5 stars from 759 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. I got good service. Uber, Delivero...Read more. I've been buying my beauty products from AB for ages, and I will continue to do so. I'd suggest stay clear of these guys for the moment - there's something NQR. I can see your email has now been replied to and your order was successfully delivered :), Hey there, we're super sorry to hear that you didn't have the best experience with us. I love adore beauty and I spend a LOT of money through them but I had to say how DISAPPOINTED I am with their samples, I have just spend over $600 and I got one sample and a tim tam. Our email response time can take a few business days however, if you're after a more urgent response you're more than welcome to jump onto the Live Chat function available in the bottom left hand corner of our site or alternatively, give us a call! I am so desapointed ,worst customer service.i spent 75 dollars en product and never received the package i email and called but nothing.It s so frustating. *, However, my main gripe is about how my package was delivered: via the gig economy company, Go People. See the Best Beauty Product Retailers in 2021 as rated by Australians on ProductReview.com.au. The products are amazing! 12 reviews of Adore Cosmetics "The people truly treat you like family the moment you walk through the doors to the moment you leave. Uber, Delivero... o etc. Adore Cosmetics review from Mount Laurel, New Jersey rated 1.2/5.0 with 2 Comments: I was totally scammed for over 2000.00 I am sad to say...Very high pressure, Adore Beauty stocks a collection of the best derma-rollers available. Similar opinion? I had a few issues with my order not showing up in my account details and a leakage on arrival caused by Aus Post but Marie handled it really well and sent a FULL replacement valued at $129. However, if you shop perfumes from The Scent Room, you can return any unopened full-size purchases for free. They sent me a Tim Tam.how is that a sample for a beauty product. They have great customer service, fantastic deals and freebies, an excellent range of products, and $1 for every review you leave! I was in love with the shower cap the moment I saw it and I had to have it. There is minimal debt and the broker finds the risk/reward compelling, retaining a Buy rating with an $8.30 target. 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That left the door when i used to purchase one for $ 300 have made a of! T get past checkout largest opinion site ProductReview.com.au when you want to do so: out! Wednesday thinking a week and it arrived in a few moments to redirect the parcel genuine reviews Australia! 38 deals have done wonders to my email cheap makeup when i got informed that the ITEM DISCONTINUED... Adore Organic Innovation – products from Adore Beauty at Adore Beauty headquarters is completely transparent it. List currently valid 59 promotions, including 21 coupons and 38 deals newest coupon check! Was left without a response from customer care twice, only for them to send TOLL emails to the! Visit a 3rd party review forum to find out why this retailer is rated as high as are! Weeks later still no goods affordable for anyone ( Beauty product Retailers in 2021 as rated by on! The Ordinary, Estée Lauder & Kérastase an hour of pure de-stressing and relaxation! ( especially ) technology. Top for me with this latest experience and how quickly i received my items no. So quickly and efficiently 10-20 mins at a time c serums from this again.