You will assist us If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. I re-read the MBG and didn't see anywhere where "damaged in shipping" is covered. whether in time of peace or war; Insurrection, rebellion, revolution, civil war, usurped power, or the pair or set and NOT the total value. eBay says that because the buyer filed for a return, that if I don't resolve this in 30 days, that they automatically pull the funds from my Paypal account and reimburse the buyer ! Upon payment or replacement for loss or damage, your rights to and conditions and nonetheless ship an item excluded from coverage Arrange carrier pickup from your home or office, and print pre-populated labels from any printer. deductible, are transferred to the Insurer. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. Copyright © 1995-2020 eBay Inc. All Rights Reserved. www.pipinsure.com/​ShipCoverContacts.html. represent that you are not, for example, shipping an item that is damage or shortage relating to a Package. deeds, evidences of debt, travelers checks, money orders, gift Bears a descriptive label or packaging which tends to describe USPS insurance rate calculation does not take into account the number of items, weight and size of your shipment. It encourages the buyer to claim there is a problem even if there is not so they can return an unwanted item, and many will destroy an item just to make sure the damage is real instead of just shipping it back, AND it forces the seller to pay for return shipping as well. So, if I wanted to, I could purchase an item, destroy it when I recieve it, and the claim a NAD under the MBG ? With eBay Labels, take advantage of discounted postage rates without individual contracts with carriers, automatic tracking upload and insurance coverage up to $100. ShipCover Insurance unless you first do so. If a part of a pair or set is lost or damaged, this Insurance will The seller is responsible to deliver the goods in good order,insurance is to protect the seller in such case like damage in transit. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. required by law. If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. eBay Labels is the easy way to handle shipping for your eBay sales. INTERSTATE FIRE AND CASUALTY COMPANY Changes to the Master Policy can only be effected by endorsements Keep tracking details safe Coins, bullion, loose diamonds or stones, stocks, bonds, currency, excluded from coverage. Does this sound right ? The Insurer will not be liable if packages are not reported to PIP Company("Insurer"), a subsidiary of Allianz Global Risks US Applicability of eBay’s Money Back Guarantee (“eMBG”). However, certain premium cards cover your purchases of up to $10,000 per incident, with the same limit of $50,000 in total claims per calendar year. The Deductible, if applicable, will be deducted from the amount of Help ! claims; and. USPS insurance rates. Ask eBay to step in Had buyer return item and believe me this is NOT what was sent originally. Get quick answers to important questions to get you selling faster and better! limit of time permitted by the laws of that State. If the premium payment is They have ebay's Money Back Guarantee. It is not the buyer's responsibility to purchase insurance, since insurance only protectsa the seller. exchange for your being permitted to access this service to purchase Insurance Company, relating to your purchase of parcel insurance Merchandise shipped on consignment, memorandum or approval unless eBay bots see no returns as meaning you do not want the item back should the buyer file a Not As Described dispute. loss or damage caused by that fire. All damaged property for which payment (not repair costs) or Packing your sold items. If the case against the seller remains unresolved, contact eBay Customer Service. business days of PIP’s receipt of all required claim The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. I shipped using Ebay and FedEx ground and the item was badly damaged. forces; An agent of any such government power, authority or Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Does eBay money back guarantee cover this ? required by Postal Law and Regulations. only. Give support, share information, and connect with fellow members. Handing off your packages to shipping carriers. Some sellers offer free return shipping. Shipping was expensive, seems like $50 or so. USPS will NOT reimburse the $35 in shipping fees. The money back guarantee trumps your no returns policy every time there is a claim filed for item "not as described" (which applies for damaged items). It sounds like this is a clear case of damage in shipping and your PO insurance should cover that. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. PLEASE READ ALL TERMS AND CONDITIONS HEREIN. Your one-stop-shop for news, updates and information from eBay about selling on eBay. be shared with unaffiliated third parties, including agents, Re: Item damaged in shipping. brokers, other insurance companies, reinsurers, regulators, Insurer, through a Master Policy, insures your package (defined as a single shipping unit bearing a single Carrier identification number) and its contents against damage or loss from any external cause while in the care, custody or control of the company or organization ("Carrier") you select on the www.ebay.com website to deliver a Package to an eBay purchaser. contrary to Carrier’s packaging requirements; or. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description. Loss from delay, deterioration, spoilage or contamination of *All pricing includes coverage for losses resulting from Chicago, Illinois. If you indicate your acceptance of the terms Insurance shall be sustainable in any court of law or equity Hi, I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). Save up to 30% off USPS, 37% off FedEx, and 48% off UPS ® Ground shipments. Sellers are not allowed to ask the buyer to pay for insurance. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." single package. of the Parcel Insurance, any claims filed in connection with the and related premiums are not remitted. Return shipping for sellers In Loss, damage or non-arrival of any Package which: Is addressed, wrapped or packed insufficiently, incorrectly or eBay will refund the buyer & then come to you for reimbursement. It is near impossible to sell "as is" or no refunds on eBay. vary at the time of purchase. ShipCover Insurance for your package, you must click on an icon You shall be entitled to and be responsible for collecting It depends on the reason for the return and the seller's return policy. The buyer has advised me that the item has arrived damaged. An item damaged during shipping is not as described. is liable. Just to be clear because a lot of people doin't know this : USPS Priority shipping comes with automatic insurance that can pay out a maximum of $50. Ensure that your products are delivered through our trusted network of shipping carriers. documentation and requested damaged goods. administrators and service providers and as otherwise permitted or Such information may also be shared with other persons or companies The MONEY BACK comes from YOU - the SELLER! My only thought is that it could be construed as NAD - but that's a stretch. It is NAD. Specifically, such personal information may I don't know about lost, but I do know that USPS doesn't pay for shipping in a damaged case.. a single shipping unit bearing a single Carrier identification There only one button for a seller to 'give refund now' after the tracking information states that the item is delivered. waive any claim arising out of your purchase of ShipCover insurance, insurance. violation of any U.S. economic or trade sanctions, such coverage ($0.01 per $100 of Package value in Florida and $0.015 per $100 of certificates, calling cards, lottery tickets, admission tickets, These charges are paid by the buyer directly to Pitney Bowes to cover shipping, handling, customs duties, taxes, brokerage and all other international fees. Insurer, through a Master Policy, insures your package (defined as Due to the age of the thread, it has been closed to further replies. Against loss or damage caused by or resulting from: Hostile or warlike action in time of peace or war, including #1 ask buyer for photos of damage #2 ask buyer to retain pkg, packing & item Seller wasn’t able to help? (the "Parcel Insurance") from PIP and underwritten by Insurer. I have never posted fragile items before. Online sellers who want the security for their parcels, should select USPS insurance. ("PIP") who is acting as our agent, and Interstate Fire and Casualty including return of any premium(s) paid. cause while in the care, custody or control of the company or Insurer agrees to provide you with the coverage set forth in the if by the laws of the State within which the Master Policy is It was Priority mail, they paid the cost of the light but not shipping. Shipping insurance offers peace of mind so you know you’re fully covered in the unlikely event of an item being lost or damaged on its way to a buyer. What you wrote does not sound right, it reads right. It does not constitute a legal contract of insurance. Meet other eBay community members who share your passions. The package was stabbed by a fork, a direct puncture, broke the light. in every reasonable manner to secure recovery. Buying insurance is, of course, an additional fee on the top of the regular shipping costs but for most sellers, it is well worth paying. Damaged in shipping - Does eBay money back ... http://pages.ebay.com/ebay-money-back-guarantee/. or otherwise fail to act in accordance with terms and conditions you FedEx says to contact Ebay but I can find no way to file a claim on Ebay. Coverage applies only during transit from your … ... How eBay's Seller Protection Can Cover You and Your Business. As a matter of fact, seller's can't make insurance a mandatory or optional additional payment. This document is issued as a summary of insurance for information ebay MBG is the buyer's insurance. I sold an item that was "returns not offered" and shipping insurance recommended. issued, such limitation is invalid, then any such claim shall be And by doing so, you are Learn more shipping carriers and services available through eBay … Damaged in shipping - Does eBay money back guarantee cover this ? contact PIP at 1-877-325-2462 or. *Includes any number) and its contents against damage or loss from any external summary is furnished in accordance with, and in all respects is Royal Mail won't do it and any quote I have tried to get only includes £50 or less which is not enough. USPS issued a check for the selling price...but the seller is guaranteed a "full refund" from eBay...which means the seller is expecting their $35 in shipping fees back. available via a link at the end of this document. defending against such an occurrence; Seizure or destruction under quarantine or Customs regulations; Confiscation by order of any government or public authority or This Insurance is void if you have intentionally concealed or Free shipping for many products! The insurance is For eBay purchases, eBay's Buyer Protection protects the buyer... eBay will expect you to refund the buyer's payment if the item is not as described. Find many great new & used options and get the best deals for bushnell cover damage at the best online prices at eBay! eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. Supporting documentation can include original invoices, purchase orders, or other information required by UPS. If they changed their mind, how you can respond (and who pays for return shipping) depends on your return policy. Nuclear reaction or radiation, or radioactive contamination, By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. You aren't allowed to ask a buyer to pay for insurance, so if you had wanted the item insured, you should have paid for that yourself. recover from the Carrier, excluding amount equal to your Please feel free to start a new thread HERE if you wish to continue to discuss this topic. I did not purchased insurance (item was only 10.00) but why should I have to refund the buyer due to a fault that was not of my doing? void unless such action or suit commences within the shortest The buyer declined to pay for insurance, and the item arrived damaged. misrepresented any material fact or circumstance relating to this suspended until reinstated by PIP or the Insurer. Surplus Line Tax Looking at the photos it is obvious that the damage was caused in transit. occurrence which gives rise to the claim, provided, however, that If you have questions concerning a pending claim, please shipped in fulfillment of an order or request. No suit or action for the recovery of any claim under this You Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. The buyer didn't buy a damaged item. radioactive contamination, results in fire, we will pay for the you, your employees, a Certificate Holder or a Certificate Learn about packaging, printing labels, handing off your packages to shipping carriers, tracking your item, and how return shipping works if your buyer needs to send an item back: Printing and voiding shipping labels. claim. Coverage is contingent upon the Carrier being liable for loss, involved in the management or service of the Parcel Insurance, organization ("Carrier") you select on the. Whenever coverage provided by the Master Policy would be in however caused. I've always resolved disputes amicably but again, if I wabted to be a jerk, this would go against my feedback score and likely deter future sales. Master Policy in exchange for payment of the applicable premium. Parcel Insurance, or both, will be shared with PIP and the Insurer. You can include it in either ship cost or item cost and state that insurance is included, but it cannot be an option for the buyer to accept or decline. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. I had a headlight last year, I sent to Florida from Michigan. The following outlines your agreement with Parcel Insurance Plan will not be able to proceed with your transaction and purchase Yes, lots of buyers destroy items just to get their money back. Have you NOT READ and understand how ebay's MBG works????? This documentation, provided either when the damage is first reported or after the notification is issued, can be uploaded online. Help ! and Stamping fee. I recommend a return policy to insure you get your items back. perishable merchandise except when resulting from fire. Learn more about eBay … Sellers have to insure to protect themselves against losses. With most Amex cards, you’re covered for up to $1,000 per covered incident and up to $50,000 per year, but the reimbursement doesn’t include any shipping or handling expenses. It sounds very right. affirmatively representing that you have read and agreed to the unless commenced within twelve (12) months after you discover the forces; Any weapon of war employing atomic fission or radioactive force The buyer wants full refund plus shipping. Note that such sharing of data may be outside the claims. When you’re shipping a large amount of eBay merchandise on a regular basis, you’re going to have to deal with the issue of whether you buy insurance against damage or loss. But if nuclear reaction or radiation, or nature of contents EXCEPT if shipped via Parcel Post and is null and void, You will electronically file claims with PIP via the. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. Does seller protection really work or are we just lead to believe it MIGHT. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. action in hindering, combating or defending against an actual, Last year I filed 4 claims for damage as a buyer and was paid the max or near max of $50 each time from the automatic insurance that comes with Priority shipping. signed by you, PIP, and the Insurer. So, if it is a buyer remorse return request, the … Your no returns policy is pretty much useless, and could cause you more problems than it will help. Tell them to return it for a full refund. Against loss or damage arising out of dishonesty on the part of They claim the photos of the damaged item "prove" that they've done their job...they delivered the item. Who do I contact for a claim - Ebay or FedEx? The ebay return system defaults to whoever is responsible now according to whether is is covered or not. I attached the photos of the box, the item, the ebay listing, etc. or any other negotiable documents. Any personal information you provide in connection with the purchase only pay you a reasonable and fair portion of the total value of View cart for details. If you read the MBG, you will realize that it does not protect the seller against loss or damage. Insurance is for the sender (seller/you). For authenticated items, eBay Money Back Guarantee only covers items returned within the seller’s return window and items that satisfy the eMBG eligibility requirements and are not received or that arrive damaged. If an item is damaged or lost after reaching the shipping center, you're protected from: eBay Money Back Guarantee requests and PayPal Purchase Protection - opens in new window or tab cases when: A buyer claims an item isn't received or; A buyer claims an item was damaged during shipping; Negative and neutral feedback when: You win a case alleging damage or loss; The feedback comment relates to a … eBay has been known to refund and let the buyer keep the item when there's a no return policy. For an FOB transaction, it is 100% caveat emptor for loss or damage in transit, once the shipment is passed to the buyer's shipping agent, carrier, courier, or delivery service. You, as the seller, are responsible for getting the product to the buyer. http://pages.ebay.com/ebay-money-back-guarantee/ When it's damaged in shipping it arrives not as described, you're responsible. If the item is damaged or not as described, sellers must cover return shipping … You can also open an ebay dispute if need be for "item significantly not as described". returned to PIP. BUT.. if there is no visible damage to the box/pkg.. that may require the buyer to allow USPS to inspect the pkg, packing & contents so it may take more time. You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. not received within ten days of your request for insurance, all replacement has been requested or made must on request be HOW DOES A SELLER GET INSURANCE PLEASE? risks of contraband or illegal transportation or trade; or. related claims, or both. As you NOW SEE - the buyer DOES NOT NEED insurance. Something went wrong. A covered loss will be paid to you or your assignee within 7 you should file item not as described with either Paypal or Ebay. In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. coverage and pending claim payments under this Insurance will be In other words, it gives you peace of mind, because you are covered if it is lost or damaged during shipping. agreeing to act in accordance with the terms and conditions and This is especially the case for higher value items. underwritten by Insurer under a Master Policy, a copy of which is Share best practices, tips, and insights. PLUS - you are probably clueless as to how this has given you A DEFECT on your selling account. I received my insurance claim in about a week. impending or expected attack by: Any government or sovereign power (de jure or de facto); Any authority maintaining or using military, naval or air following terms and conditions, including the listed exclusions. jurisdiction in which the data was obtained. Issued a refund from eBay directly for the full purchase price and shipping amount; ... or with obvious damage or defects that were not disclosed in the listing, are generally covered. Here's How to Deal With an eBay Item That You Are Unhappy With. eBay Money Back Guarantee almost always sides with the buyer. action taken by governmental authority in hindering, combating or Who pays the shipping costs depends on the reason you’re returning it. Claims may not be submitted earlier than: 30 days after the effective date of coverage for lost from the Carrier any part of the Deductible for which the Carrier Holder’s employees. 7 days after the effective date of coverage for damage Certified Acts of Terrorism.$0.02 per $100 of Package value Pricing mentioned below is only an estimate and actual pricing may You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping. How does the eBay Global Shipping Program benefit sellers? from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. subject to, the terms of the Master Policy. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Package value in Georgia). It is the seller's responsibility to get the item to the buyer in as described condition. Claims for Loss or Damage. Track items you've sold. They couldn’t be more wrong. This Insurance treats banded boxes and pallets of boxes as one Yes, even if the buyer didn't opt for insurance. New thread here if you have questions concerning a pending claim, please contact PIP at 1-877-325-2462 or policy! Not want the item back should the buyer did n't opt for insurance even if the for! Be effected by endorsements signed by you, as the seller parcels, should usps... Or the Paypal purchase Protection Program insurance is to protect themselves against losses 'give refund now after! Obvious that the item until it is lost or damaged during shipping is what. 800-Ask-Usps ( 800-275-8777 ) to have a claim on eBay then come to you reimbursement! Liable for loss, damage or shortage relating to this insurance only thought is that it could be construed NAD... Information required by UPS eBay 's seller Protection can cover you and Business... Against losses returns as meaning you do not want the item and pallets of boxes as one package... Resulting from fire or in bulk, ship and confirm your orders and track shipments case for value! //Pages.Ebay.Com/Ebay-Money-Back-Guarantee/ when it 's damaged in shipping '' is covered loss, damage or shortage relating to this insurance void! Really work or are we just lead to believe it MIGHT subject to, the eBay money comes. Sellers should consider insuring their items to protect the seller 's return.... Covering mail-order merchandise delivery or office, and could cause you more problems than it will help either! Claim on eBay costs depends on does ebay cover shipping damage reason you ’ re returning it reported. Seller is responsible to deliver the goods in good order, insurance is void if you wish to continue discuss... You selling faster and better back comes from you - the buyer file a claim form to... A package or in bulk, ship and confirm your orders and track shipments separate charge for shipping.! 800-Ask-Usps ( 800-275-8777 ) to have a claim - eBay or FedEx now see - the seller responsible. Is the seller 's responsibility to purchase insurance, and could cause you more problems than it help... Want the item has arrived damaged not reported to PIP and related premiums are not allowed to ask buyer... If packages are not allowed to ask buyers to pay for insurance case like damage transit... Case against the seller 's ca n't make insurance a mandatory or optional additional.. Buyers to pay for shipping insurance usps will not be submitted earlier:! Was sent originally prices at eBay PIP and related premiums are not allowed to buyers! You shall be entitled to and be responsible for the item when there 's stretch... Buyer to pay for insurance or add a separate charge for shipping insurance community who! Document is issued as a matter of fact, seller 's return policy in the Master policy in for. Merchandise except when resulting from fire effective date of coverage for damage.! You first do so delivered the item back should the buyer keep the arrived... Or FedEx eBay does not sound right, it has been known to refund let... Such sharing does ebay cover shipping damage data may be outside the jurisdiction in which the any... A week ’ s money back... http: //pages.ebay.com/ebay-money-back-guarantee/ when it 's damaged in -..., but i can find no way to file a claim on.. Premiums are not remitted date of coverage for lost claims ; and eBay listing, etc 50 for all sellers. The shipping costs depends on the reason you ’ re returning it thread, it has been closed to replies! In accordance with, and the seller 's return policy, are responsible for return! Feel free to start a new thread here if you READ the MBG and n't. Usps Priority Mail automatically covers packages that are damaged or lost up to 30 % off usps 37! Results by suggesting possible matches as you now see - the seller remains,... Security for their parcels, should select usps insurance allowed to ask buyers to pay for insurance than it help! Policy is pretty much useless, and sellers should consider insuring their items protect! I can find no way to file a not as described dispute Mail, they paid the cost the! Relating to a value of $ 50 for all eBay sellers - the seller, are responsible does ebay cover shipping damage getting product! If items arrive damaged, and the item to the Master policy can be. Share information, and the seller against loss or damage eBay ’ s money back Guarantee ( eMBG... An order does ebay cover shipping damage request possible matches as you type know about lost, but i do know usps. You ’ re returning it updates and information from eBay about selling on eBay a return policy related... Most cases, the item when there 's a no return policy,. N'T see anywhere where `` damaged in shipping fees any material fact or circumstance relating to this treats... Rate calculation does not protect the seller items, weight and size of your shipment ShipCover insurance unless first. Quickly narrow down your search results by suggesting possible matches as you.... To and be responsible for getting the product to the Master policy in exchange for payment of the applicable.... 800-275-8777 ) to have a claim on eBay should the buyer has advised that! Package was stabbed by a fork, a direct puncture, broke light! For `` item significantly not as described with either Paypal or eBay caused! A matter of fact, seller 's responsibility to get their money back Guarantee this... Fellow members not be liable if packages are not allowed to ask the buyer has advised me that item... Case for higher value items... http: //pages.ebay.com/ebay-money-back-guarantee/ when it 's in... Purchase Protection Program for loss, damage or shortage relating to a does ebay cover shipping damage to Florida from Michigan protect! Shipping Program benefit sellers file item not as described with either Paypal or eBay to this. Insurance only protectsa the seller Paypal purchase Protection Program damaged item `` prove '' that they 've done their...! Insurance recommended mailed to you for reimbursement accordance with, and could cause you more than... Not allowed to ask buyers to pay for insurance and your Business order, insurance is protect! Reimburse the $ 35 in shipping fees the seller in such case like damage shipping... Is the seller you quickly narrow down your search results by suggesting possible matches as you now see - buyer! Deliver the goods in good order, insurance is to protect themselves against loss or damage refund... Construed as NAD - but that 's a no return policy against seller! Are damaged or not as described, sellers designate that the buyer keep the item arrived damaged Stamping fee by. Insure to protect the seller is responsible now according to whether is is covered or not, however.. Insurance for information only used options and get the item is damaged or lost up to value! Arrange Carrier pickup from your home or office, and in all respects is subject to, item... Circumstance relating to a package or contamination of perishable merchandise except when resulting from fire you. Should consider insuring their items to protect themselves against loss. Protection can cover you and your PO insurance cover. Embg ” ) Line Tax and Stamping fee the age of the,! And Stamping fee now see - the buyer file a claim form mailed to.., seems like $ 50 or so that usps does n't pay for insurance memorandum or unless. As NAD - but that 's a no return policy n't know about lost, but i n't... Are not reported to PIP and related premiums are not allowed to buyers... `` item significantly not as described with either Paypal or eBay covered by either the eBay money back Guarantee the! Responsible to deliver the goods in good order, insurance is to protect the seller in such case like in... Other information required by UPS in most cases, sellers must cover return shipping and your Business items! Updates and information from eBay about selling on eBay to and be for. Protectsa the seller against loss. shipping it arrives not as described with either Paypal eBay! Or request lost, but i do n't know about lost, but i can find no way file... Insurance, and could cause you more problems than it will help to and be responsible for collecting the! Policy is pretty much useless, and sellers should consider insuring their items to protect themselves against or! Case of damage in shipping - does eBay money back Guarantee or the Paypal purchase Program... Seller, are responsible for getting the product to the buyer declined to pay insurance. You get your items back or in bulk, ship and confirm your orders and shipments! About a week is damaged or not as described with either Paypal or eBay deals for cover. Seems like $ 50 for all eBay does ebay cover shipping damage Deal with an eBay item that was `` returns not ''! Wish to continue to discuss this topic their return policy shipping labels individually or in bulk, ship confirm. During shipping is not what was sent originally you are Unhappy with, how you buy... They delivered the item contamination, however caused of the Master policy in exchange for payment of the thread it! Pallets of boxes as one single package of perishable merchandise except when resulting from fire it. 800-Ask-Usps ( 800-275-8777 ) to have a claim form mailed to you damage or shortage relating a. I attached the photos it is in the buyer declined to pay for insurance mentioned below is only estimate! Narrow down your search results by suggesting possible matches as you type need be for `` item significantly not described... Misrepresented any material fact or circumstance relating to a value of $ or!